Connect to RTU using Phone Line and Modem
To connect to an RTU via a phone line, follow the steps as described below:
- If you have not already, start the Alarmware™ application.
- You will be presented with a Select RTU dialog box.
- Choose an existing RTU from the list or add a new RTU via the Add button.
- With the proper RTU highlighted, click on the Connect Phone button.
- Alarmware™ will attempt to connect to the RTU. If the unit is ready to accept incoming calls you should be able to make the connection rather quickly.
- Upon establishing connection with the RTU, if PINs have been configured for this RTU, you will be prompted to enter a valid PIN of at least "Program" privilege level. Exception: If you have previously entered a PIN in the special Retained Alarmware™ PIN dialog box and the "Save PIN for future use" box has been checked, the entry of that PIN will be done automatically by Alarmware™..
- Alarmware™ then checks for agreement between the configuration in its database and the configuration of the RTU.
- If there is any mismatch, you will be presented with a choice of either importing the Catalyst's current configuration into Alarmware™ or exporting the Alarmware™ configuration to the RTU. You must do one or the other before you will be able to proceed with the session.
Troubleshooting: If the unit does not make connection:
- Verify that the basic RTU information is correct, especially the phone number with any necessary prefixes or delays (delays are invoked with a comma for every one second of delay desired).
- Verify that your Modem Settings are correct.
- Verify that the unit is not in use from the Front Panel, and is ready to accept incoming calls.