# Software Problem Report

If you encounter a problem with the Alarmware™ program, or would like to request enhancements to the existing application, please complete the Software Problem Report and return to RACO via U.S. Mail, Fax, or Email. See Customer Technical Support for information on contacting us.

Please provide the following information:

Submitter Information |
| Date |
| Company Name |
| Address |
| Phone Number |
| Contact Name |
| Email Address |
Problem Report |
| Short Description of Problem | Give a short and concise description of the problem you found.
| Description | Give a complete description of the problem (or enhancement request). Include all relevant information.
| Steps to Reproduce | Try to include the exact steps performed that lead to the reported problem.
| Effect | Explain effect of problem. For example, did the program cause an invalid page fault within Windows, or did the unit firmware crash? Is the problem aesthetic, or is it an enhancement request? Please include any relevant type of information regarding effect.
| Factory Settings and Configuration Report | Please include a copy of your Factory Settings and Configuration Reports. When connected to unit with Alarmware, perform each diagnostic item. The information will be saved in the Message.txt file. These reports include important information for reproducing reported problem. If it is possible, please send the following files via email. Applicable .nvm files (located in the Aware/Data directory) Applicable log files (located in the Aware/Log directory if logs have been downloaded to Alarmware) Message.txt file (located in Alarmware directory)
| Log File | If the log file information is useful, please include a log file in the problem report.
| Reproducible? | Did the problem occur more than once? Can the problem be easily reproduced?
| Comments | This field is used for any other relevant information.