# Returning RACO Products to the Factory

To avoid shipping damage, pack your RTU well!

- A factory-issued RMA (Returned Materials Authorization) must be obtained prior to shipment and marked prominently on the outside of the shipping package.
- To avoid extra charges, return any product or swapped parts (such as replacement circuit boards) to the factory at the address below:

RACO Manufacturing and Engineering Company

1400 62nd Street

Emeryville, CA 94608 USA

Remember to:

- Put the return address on the package
- Include a packing slip
- Have the Serial and RMA numbers handy when you call in for tracking