We have recently updated our RMA process.

We are no longer taking direct RMA entries on this page. However, we continue to provide world-class service. The new process is as easy as 1-2-3.

New RMA Process

Step 1: Call our US-based support team (510) 658-6713. Press 2 for support.

Step 2: Speak to one of our friendly support engineers who will ensure that your unit should be sent in to the factory for repair.

Step 3: If an RMA is needed, follow the simple steps to ship the unit back to RACO, get it fixed, and get it back to you.