Guard-it Common Questions

Commom Questions for the Guard-it

1. No Power.
2. Cannot Program the Guard-it.
3. Cannot call out & Cannot receive phone calls.
4. Message not Recording or Shifting Speech.

Guard-it Common Questions.

1. No Power:

• Check the 12V power supply input.
• Verify if the RED power LED is lit in the bottom left corner.

1. Cannot Program the Guard-it:

• Try programming with a different phone.
• If the issue persists, return both the phone and Guard-It for repair.
• Ensure the programming phone jack is not accidentally connected to the phone line. A phone line carries 50V DC, which can damage the programming jack.

1. Cannot call out & Cannot receive phone calls:

• There are two phone jacks on the Guard-It dialer.
• Ensure the phone line is plugged into the phone line jack at the bottom left, not the programming phone jack on the front of the device.

1. Message not Recording or Shifting Speech:

• Perform a JB-3 factory reset. Try recording again. If the issue persists, send the unit for repair.
• Shifting speech is a known bug. After recording, confirm the message by listening to the playback. Failing to confirm the message may cause speech corruption and shifting.