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      Verbatim Commom Questions

      Common Questions for the Verbatim Auto dialer.

       

      Top 10 Common Questions:

      1. Programming & Changing Phone Numbers.
      2. Message Recording & Reviewing.
      3. Alarm Trip Delay.
      4. Auto-Call function & Daily check in.
      5. Locked up & Unresponsive.
      6. No Power.
      7. Not Calling out on Alarms.
      8. Cannot Call into the Verbatim.
      9. Power Failure Alarm not working.
      10. Disarming itself & False alarm calls & Other Issues.
      Bonus:  Wiring Analog Channels and Scaling.

      1. Programming & Changing Phone Numbers:

      • Step 1: Press the [PROGRAM] button on the front panel to enter Programming Mode.
      • Note: Once in programming mode, you can use the number buttons and codes to program the Verbatim.

      Programming Phone Numbers and Delays

      • Add a "1" before the phone number if it is a cell phone or long-distance. If you need to add a 1 second delay between the phone number use the Minus Key on the front panel.  
      • 1 minus = 1 second of delay
      • minus + minus = 2 seconds of delay 
      • etc. 

      Adding Phone Numbers

      1. 701 1-555-5555 Enter → Saves to 1st phone number slot
      2. 702 1-555-5555 Enter → Saves to 2nd phone number slot
      3. Continue the pattern for additional numbers.

      Deleting Phone Numbers

      • 701 * Enter → Deletes the 1st phone number
      • 702 * Enter → Deletes the 2nd phone number
      • Continue for additional numbers.
        • (*The "*" key is the point key on the Verbatim.)

      Changing (Overwriting) Phone Numbers

      • Overwriting a phone number follows the same process as adding a new one:
        • 701 1-555-5555 Enter → Overwrites the 1st phone number slot
        • 702 1-555-5555 Enter → Overwrites the 2nd phone number slot
        • Continue for additional numbers.

      Checking Previous Phone Numbers

      • 701  Enter → Announces the first phone number.

      • 702 Enter →  Announces the second phone number.

      • Continue for additional numbers.

      2. Recording Alarm Messages:

      • After entering the code, wait for the prompt.
      • Press and hold the record button to record the message.
      • Release the record button when done, and the message will play back.

      Recording Codes

      • 100 Enter → Records the Station ID
      • 101 Enter → Records Alarm Message 1
      • 102 Enter → Records Alarm Message 2
      • Continue for additional messages.
      • If you need to change a recording, use the same code and it will overwrite the previous recording

      2b. Recording Normal Messages.

      • 201 Enter → Records Normal Message 1

      • 202 Enter → Records Normal  Message 2

      • Continue for additional messages.

      2c. Checking Alarm Messages.  [ useful to hear what you are monitoring on that channel ]

      • 301 Enter → Plays’ Back both alarm / normal. 

      • 302 Enter → Plays’ Back both alarm / normal.

      • Continue for additional messages.

      3. Alarm Trip Delays:

      • 902 1 Enter → Sets one second of delay
      • 902 5 Enter → Sets 5 seconds of delay
      • 902 x Enter → Sets x seconds of delay
      • Note: Trip Delays are always in Seconds. 

       

      1. Locked Up:
      • Check Configuration: Verify the Verbatim configuration using the serial number.
      • Option Cards: If option cards are installed incorrectly, the system may lock up.
        • Remove the expansion card and inspect the pins for bending.
        • Align the pins carefully with the socket on the main board and ensure all pins are fully seated with none exposed.
        • Repeat this process for all option cards.
      • Daughter Card Note: The bottom slot on the daughter card is not buffered—use only the top three slots.
      • Battery: Verify the lithium battery is above 3 volts.
      • Factory Reset: Perform a JB-3 reset if needed.
        • Location of JB-3:  Open up the door on the Verbatim.  Locate the Main Board label VMP7 or VMP-5 [Depending on the age of the Verbatim].  From the bottom left corner of the Main Board on the very edge.. go straight up 5 inches and you will see 2 sets of good pins.  JB-5 and JB-3. 
          JB-3 is the hard reset [Short out the 2 pins and hold for at least 5 seconds]
          JB-5 is the soft reset.  [Short out the 2 pins and hold for at least 5 seconds]



        5. No Power:
        1. Voltage Type: Check the serial number to determine voltage type:
          • 12V DC: Serial numbers above V26842 (dated 09/28/2016) are 12V DC.
          • 120V AC: Earlier units may use 120V AC.
        2. Input Voltage: Verify correct input voltage (12V DC or 120V AC).
        3. Fuse Check:
          • For 120V AC models, measure live and neutral—it should read around 100 ohms, indicating power reaching the transformer.


        6. Not going into alarm:
        1. Check Configuration: Verify the serial number for the correct setup.
        2. 8-Channel Verbatim:
          • Do not use contacts 1-4 on the bottom left of the main board.
          • Use the common terminals (C C C C).
          • All alarm contacts should be connected to the expansion card plugged into the center of the main board.

        ALARM CONDITIONS CHECK:

        • Verify alarm conditions are properly set for each channel.
        • Measure voltage on dry contacts:
          • Open: 5V DC
          • Closed: 0V DC
        • Verbatim supplies 5V DC on the contact; ensure sensors are dry.



        7. Not Calling out on alarms:
        1. Phone Line Type: Confirm the phone line is an analog copper POTS line.
        2. Dial Out Test: Press the Dial Out button; you should hear a dial tone.
        3. Voltage Check: Verify 50V DC on the phone line.
        4. No Voltage:
          • Disconnect the tip and ring wires from Verbatim to rule out a short in its phone circuit.
          • Check voltage again.
        5. Line Test: Disconnect Verbatim and test the line with a handheld phone.


        8. Will not pick up incoming calls: 
        1. Voltage Check: Verify 50V DC on the tip and ring.
        2. K1 Relay: Confirm the K1 relay is present and properly installed (indent facing upward).
        3. Line Test: Disconnect Verbatim, plug in a regular phone, and call to confirm the line rings.


        9. Power Failure Alarm not working:
        1. 6V Battery Check:
          • Test the battery under load.
          • Disconnect AC power and ensure voltage is at least 6.3V.
        2. Battery Leads:
          • Measure red and black leads with the battery disconnected.
          • Voltage should read approximately 6.8V.


        10. Disarming itself & False alarm calls & Other Issues.
        • Possible Memory Corruption:
          • Replace the lithium battery.
          • Perform a JB-3 factory reset.
          • When replacing the battery, gently lift it to avoid bending the clip, ensuring proper contact.


        Bonus: How to wire the Verbatim for Analog:
        • Dry Contact Sensors:
          • Two-wire setup:
            • One wire to Common (C).
            • The other wire to the desired channel input.
        • Analog Channels (4-20 mA Loop):
          • Set the signal range:
            • Low End Signal Value: 4mA
            • High End Signal Value: 20mA
          • Assign spoken values representing these signals for alarm thresholds.

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