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      Verbatim Field Troubleshooting Guide

      Verbatim Field Troubleshooting Guide.

      VERBATIM FIELD TROUBLESHOOTING GUIDE

      LOCKED UP

      1. Check Configuration: Verify the Verbatim configuration using the serial number.
      2. Option Cards: If option cards are installed incorrectly, the system may lock up.
        • Remove the expansion card and inspect the pins for bending.
        • Align the pins carefully with the socket on the main board and ensure all pins are fully seated with none exposed.
        • Repeat this process for all option cards.
      3. Daughter Card Note: The bottom slot on the daughter card is not buffered—use only the top three slots.
      4. Battery: Verify the lithium battery is above 3 volts.
      5. Factory Reset: Perform a JB-3 reset if needed.

      NO POWER

      1. Voltage Type: Check the serial number to determine voltage type:
        • 12V DC: Serial numbers above V26842 (dated 09/28/2016) are 12V DC.
        • 120V AC: Earlier units may use 120V AC.
      2. Input Voltage: Verify correct input voltage (12V DC or 120V AC).
      3. Fuse Check:
        • For 120V AC models, measure live and neutral—it should read around 100 ohms, indicating power reaching the transformer.

      NOT GOING INTO ALARM

      1. Check Configuration: Verify the serial number for the correct setup.
      2. 8-Channel Verbatim:
        • Do not use contacts 1-4 on the bottom left of the main board.
        • Use the common terminals (C C C C).
        • All alarm contacts should be connected to the expansion card plugged into the center of the main board.

      ALARM CONDITIONS CHECK:

      • Verify alarm conditions are properly set for each channel.
      • Measure voltage on dry contacts:
        • Open: 5V DC
        • Closed: 0V DC
      • Verbatim supplies 5V DC on the contact; ensure sensors are dry.

      NOT CALLING OUT ON ALARM:

      1. Phone Line Type: Confirm the phone line is an analog copper POTS line.
      2. Dial Out Test: Press the Dial Out button; you should hear a dial tone.
      3. Voltage Check: Verify 50V DC on the phone line.
      4. No Voltage:
        • Disconnect the tip and ring wires from Verbatim to rule out a short in its phone circuit.
        • Check voltage again.
      5. Line Test: Disconnect Verbatim and test the line with a handheld phone.

      WILL NOT PICK UP ON INCOMING CALLS:

      1. Voltage Check: Verify 50V DC on the tip and ring.
      2. K1 Relay: Confirm the K1 relay is present and properly installed (indent facing upward).
      3. Line Test: Disconnect Verbatim, plug in a regular phone, and call to confirm the line rings.

      POWER FAILURE ALARM NOT WORKING:

      1. 6V Battery Check:
        • Test the battery under load.
        • Disconnect AC power and ensure voltage is at least 6.3V.
      2. Battery Leads:
        • Measure red and black leads with the battery disconnected.
        • Voltage should read approximately 6.8V.

      DISARMING ITSELF / CALLING OUT WITHOUT ALARMS / OTHER ISSUES:

      • Possible Memory Corruption:
        • Replace the lithium battery.
        • Perform a JB-3 factory reset.
        • When replacing the battery, gently lift it to avoid bending the clip, ensuring proper contact.

      COMMON PROGRAMMING QUESTIONS:

      • Press PROGRAM to enter programming mode.
      • Complete all programming steps before pressing NORM to return to normal mode.

      HOW TO CHANGE PHONE NUMBERS:

      • 701 ENTER: Displays the first stored phone number.
      • 701 + New Number + ENTER: Overwrites the old number with the new one.
      • 701 + POINT + ENTER: Deletes the first phone number.
      • 702 ENTER: Displays the second phone number.
      • Continue with 703 (third), 704 (fourth), and so on.

      HOW TO RECORD MESSAGES:

      • Station ID: Press 100 ENTER. Wait for the voice prompt.
      • Hold the Record button and speak clearly into the microphone near the top of the unit.
      • Release the Record button to hear the playback.
      • Channel Messages:
        • 101 ENTER: Record alarm message for Channel 1.
        • 102 ENTER: Record alarm message for Channel 2.
        • Continue for each channel as needed.