Terms of Service

RACO Manufacturing & Engineering Co.

RACO Monitoring Center (RMC) Product

Effective Date: January 7, 2026

Updated Date: June 3, 2026

These Terms of Service ("Terms") govern access to and use of the RACO Monitoring Center, including all related web applications, cloud services, notification services, firmware integrations, and documentation (collectively, the "Services"), provided by RACO Manufacturing and Engineering ("RACO," "we," or "us").

By accessing or using the Services, the customer entity ("Customer") agrees to be bound by these Terms.

0. Definitions

"Customer" means the legal entity that has purchased, licensed, or otherwise authorized use of the Services and on whose behalf access to the Services is provided.

"Services" means the RACO Monitoring Center, including all related web applications, cloud services, alarm notification services, device firmware, configuration tools, APIs, documentation, and any associated functionality made available by RACO.

"Devices" means RACO-manufactured or RACO-authorized hardware products, including remote terminal units, monitoring devices, and associated components that connect to or interact with the Services. Devices are warranted separately under the applicable Hardware Limited Warranty.

"Alarm" or "Alarm Notification" means an event, message, signal, or notification generated based on Customer-configured conditions and transmitted through the Services via supported channels.

"Relay Control" means any functionality that allows the Services or Devices to issue electrical, logical, or software-based control signals, including through relay outputs or similar interfaces, to Customer-owned equipment.

"Order Form" means any quote, purchase order, order confirmation, or other written agreement referencing these Terms under which Customer purchases Devices or subscribes to the Services.

"User" means an individual authorized by Customer to access or use the Services on Customer's behalf.

"Carrier" means any cellular network operator, satellite network provider, or other wireless communications provider through which the Services or Devices transmit or receive data.

"Network" means, collectively, the cellular networks, satellite networks, internet infrastructure, and other communications networks over which the Services operate.

1. Nature and Scope of the Services

The RACO Monitoring Center is a supplemental remote monitoring and alarm notification platform intended to assist Customer personnel in awareness of conditions reported by Customer-owned equipment.

Alarm conditions are detected and evaluated locally on Customer-owned Devices, after which alarm events may be transmitted to RACO's backend systems for logging and notification routing using third-party communication and notification services.

The Services include the ability to:

Receive input signals, measurements, and status information from Customer-connected sensors, power sources, and equipment, as configured by Customer
Process alarm conditions based on Customer-defined logic and configuration parameters
Route notifications via supported channels
Provide historical alarm, event visibility, and telemetry

The Services may, when expressly configured by Customer, issue control signals or commands to Customer equipment (including through relay outputs or similar interfaces). Any control or relay functionality is ancillary to the Services' primary monitoring and notification purpose and does not constitute supervisory control, automation, or closed-loop control of Customer equipment or processes.

Customer retains sole responsibility for system design, configuration, validation, operation, and supervision of all equipment and processes. RACO does not assume operational control, supervisory responsibility, or duty of care for Customer facilities, infrastructure, or processes.

RACO does not provide system design, application engineering, or site-specific recommendations, and makes no representation regarding suitability for any particular project or installation.

2. No Public Safety or Emergency Function

The Services are not a life-safety, emergency response, or dispatch system and are not intended to replace or satisfy any regulatory, safety, or operational requirements.

The Services must not be relied upon as a substitute for:

SCADA safety interlocks
Local alarms or annunciators
Manual operator supervision
Emergency response procedures
Redundant or fail-safe control systems

Customer acknowledges that alarm notifications may be delayed, incomplete, duplicated, or not delivered.

Customer is responsible for complying with all applicable regulatory, environmental, safety, and operational requirements.

Nothing in these Terms creates any obligation for RACO to monitor, respond to, or intervene in Customer operations.

3. Customer Responsibilities

Customer is solely responsible for:

Engineering, installation, configuration, testing, and maintenance of all equipment and systems
Verification of alarm logic, thresholds, delays, escalation paths, and notification recipients
Ensuring adequate staffing, response procedures, and training
Providing redundancy and safeguards independent of the Services
Maintaining backup copies of device configuration, alarm settings, and operational data

Customer agrees that it is solely responsible for ensuring that the Services are not relied upon as the sole means of detecting or responding to critical or hazardous conditions.

4. Acceptable Use and Prohibited Use

4.1 Acceptable Use

Customer's use of the Services is subject to the restrictions set forth in Exhibit A (Acceptable Use Policy).

4.2 Prohibited Use

The following prohibitions are in addition to those set forth in Exhibit A.

Customer shall not use the Services in any manner that:

Life-Safety or Emergency Reliance

Uses the Services as a life-safety system
Uses the Services as an emergency response or dispatch system
Relies on the Services as the sole means of detecting or responding to hazardous conditions

Sole Control or Automation

Uses the Services as the primary or sole control system for equipment or infrastructure
Relies exclusively on alarms or relay controls for critical operational decisions
Bypasses or replaces required safety interlocks, fail-safe mechanisms, or operator oversight

Safeguard Bypass or Unsafe Configuration

Disables or weakens existing safety systems
Configures alarms or relay logic in a manner that introduces unreasonable operational risk
Uses relay control features for safety-critical actions without independent verification

Hostile or Unauthorized Network Activity

Probes, scans, or compromises systems or networks
Introduces malware, denial-of-service activity, or malicious traffic
Attempts to bypass authentication or security controls
Interferes with other devices, networks, or services

4.3 Enforcement

RACO may suspend, restrict, or terminate access to the Services or specific features upon becoming aware of prohibited use or reasonably suspected prohibited use.

5. Alarm Notification Disclaimer (Contractual)

Alarm notifications are provided on a best-effort basis only, subject to the limitations described in Exhibit B (Alarm Disclaimer).

Customer acknowledges that the Services are intended to supplement, and not replace, local controls, on-site alarms, operator supervision, and emergency procedures.

6. Click-Through Alarm Disclaimer (Web App Acknowledgment)

Customer acknowledges that users may, at RACO's discretion, be required to affirmatively accept an alarm disclaimer within the web application.

Acceptance may be logged with timestamp, user identity, and organization identity and shall have the same effect as acceptance of these Terms.

These Terms are accepted upon account creation, device activation, or continued use of the Services.

7. Relay Control Disclaimer

Certain devices and Services support relay control features. Relay control functionality is not intended to provide supervisory control, automated decision-making, or closed-loop control and must not be construed as a replacement for SCADA systems, safety interlocks, or operator supervision.

Customer acknowledges that relay control functionality is subject to the limitations described in Exhibit C (Relay Control Disclaimer) and must not be used as the sole or primary means of controlling safety-critical or mission-critical equipment.

Customer remains solely responsible for verifying actual equipment state through independent means. RACO does not monitor or confirm the physical outcome of any relay control action.

8. Service Availability and Performance

8.1 Availability Target (Non-Binding)

Service availability and performance expectations are described in Exhibit D (Service Availability Statement).

Any availability targets are informational only and do not constitute a service level agreement unless expressly agreed to in writing.

8.2 No Guaranteed Response or Delivery Time

RACO does not guarantee, including without limitation:

Alarm processing time
Notification delivery time
Event ordering
Continuous or uninterrupted availability

8.3 Offline and Degraded Operation

Customer acknowledges that:

Events may queue during connectivity outages
Queued events may be delayed or delivered out of sequence
Some events may be lost during prolonged outages

9. Third-Party Dependencies and Communications Disclaimers

9.1 General

The Services rely on third-party providers including cellular carriers, satellite network operators, internet service providers, cloud infrastructure providers, and notification delivery services. RACO does not own, operate, or control any communications network over which the Services transmit data.

9.2 Carrier and Network Limitations

Customer acknowledges and agrees that:

(a) Customer does not have a contractual relationship with any Carrier or network provider used by the Services, and Customer is not a third-party beneficiary of any agreement between RACO and any such provider.

(b) No Carrier or network provider has any liability to Customer, whether for breach of contract, warranty, negligence, strict liability, or otherwise.

(c) Cellular and satellite connectivity is made available only within the operating range of the applicable networks and may be temporarily refused, interrupted, degraded, or unavailable due to: (i) facilities limitations or capacity constraints; (ii) atmospheric, terrain, structural, or other conditions adversely affecting transmission; (iii) network congestion, maintenance, upgrades, or equipment relocation; (iv) acts of third parties that damage or disrupt the network; or (v) any other cause reasonably outside of the Carrier's or network provider's control.

(d) Data transmissions and alarm notifications may be delayed, delivered out of order, duplicated, or not delivered at all. RACO does not guarantee message delivery or delivery timing over any third-party network.

(e) Carriers and network providers may modify, reduce, or discontinue network technologies (including but not limited to LTE-M, NB-IoT, CAT-M1, and satellite NTN services) at any time in their sole discretion. RACO will use commercially reasonable efforts to notify Customer of material network technology changes that affect the Services, but RACO does not guarantee continuity of any particular network technology or coverage area.

9.3 Satellite Service Limitations

Where the Services or Devices utilize satellite connectivity (including non-terrestrial network services), Customer acknowledges that satellite communications are subject to additional limitations including higher latency, reduced bandwidth, intermittent availability, geographic coverage gaps, and susceptibility to atmospheric and environmental interference. Satellite connectivity is provided as a supplemental communication path and does not guarantee delivery of any particular message or notification.

9.4 Network Security

Customer acknowledges that communications networks have many complex elements and are not guaranteed against eavesdroppers, hackers, denial-of-service attacks, or interceptors. RACO shall not be liable for any lack of privacy or security in the transmission of data over third-party networks, provided that RACO has maintained commercially reasonable safeguards consistent with customary industry practices for its own systems and infrastructure.

9.5 No RACO Liability for Third-Party Failures

RACO is not responsible for, and shall have no liability arising from, any failure, delay, outage, degradation, or interruption caused by any third-party provider, including Carriers, satellite operators, internet service providers, cloud hosting providers, notification delivery services, or DNS providers, regardless of whether such failure affects alarm detection, transmission, delivery, or any other aspect of the Services.

10. Force Majeure

RACO shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including but not limited to natural disasters, acts of God, fire, flood, earthquake, power outages, telecommunications or carrier failures, satellite service disruptions, internet service disruptions, component shortages, supply chain disruptions, labor disputes, pandemics, acts of government, war, terrorism, civil unrest, or failures of third-party service providers.

11. Data Ownership

Customer retains ownership of Customer-generated data.

Customer grants RACO a limited right to process and store such data solely to provide and support the Services.

RACO retains ownership of the Services, software, and aggregated or anonymized system data.

11.1 Data Retention

11.1.1 Standard Retention

All Customer accounts include one (1) year of data retention from the date each data point is recorded, at no additional cost ("Standard Retention"). During the Standard Retention period, Customer may access, view, and export data through the RACO Monitoring Center platform.

11.1.2 Extended Retention Add-On

Customer may purchase extended data retention for three (3) or five (5) years from the date each data point is recorded ("Extended Retention"). Extended Retention is rolling per data point — each record is retained for the applicable period measured from its creation date.

11.1.3 Term Options

Extended Retention is purchased for a one (1) year, three (3) year, or five (5) year term ("Retention Term") at the rates published on RACO's website or as specified in the applicable order form. The Retention Term begins on the date of purchase or activation, as applicable.

11.1.4 Expiration and Grace Period

Upon expiration of a Retention Term without renewal, Customer's account will revert to Standard Retention (one year) after a sixty (60) day grace period. During the grace period, all data remains accessible and Customer may export data as needed. Following the grace period, data exceeding the Standard Retention window will be permanently deleted in accordance with Section 11.1.5.

11.1.5 Data Deletion

RACO will permanently delete data that exceeds the applicable retention period. Deleted data cannot be recovered. RACO shall have no liability for the deletion of data pursuant to this Section. Customer is solely responsible for exporting or backing up data prior to the expiration of the applicable retention period.

11.1.6 Downgrade

If Customer downgrades from a longer retention tier to a shorter one (e.g., from five-year to three-year retention), data older than the new retention window will be subject to deletion following a sixty (60) day grace period from the effective date of the downgrade. Customer will be notified prior to any such deletion and may export data during the grace period.

11.1.7 No Obligation to Retain

Except as expressly set forth in this Section 11.1, RACO has no obligation to retain Customer data beyond the applicable retention period. Customer acknowledges that data retention is subject to the terms and pricing in effect at the time of purchase or renewal.

12. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

RACO DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, UNINTERRUPTED OPERATION, AND ERROR-FREE ALARM DELIVERY.

RACO PROVIDES NO ASSURANCE (i) THAT THE SERVICES WILL BE ERROR-FREE; (ii) THAT THE SERVICES WILL PROVIDE UNINTERRUPTED OR CONTINUOUS AVAILABILITY; (iii) THAT ANY DEFECTS WILL BE CORRECTED; (iv) THAT ALARM NOTIFICATIONS WILL BE DETECTED, TRANSMITTED, OR DELIVERED WITHIN ANY SPECIFIC TIMEFRAME; OR (v) THAT CUSTOMER'S USE OF THE SERVICES WILL PROVIDE SPECIFIC RESULTS OR PERFORMANCE.

IF CUSTOMER'S LOCAL LAW DOES NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, THEN SUCH IMPLIED WARRANTIES SHALL BE LIMITED IN DURATION AND SCOPE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND CUSTOMER MAY RECOVER ONLY THE REMEDIES EXPRESSLY SET FORTH IN THESE TERMS.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

RACO SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, BUSINESS, GOODWILL, REVENUE, OR DATA, WHETHER IN AN ACTION IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF RACO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY SET FORTH IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

RACO SHALL NOT BE LIABLE FOR PERSONAL INJURY, PROPERTY DAMAGE, ENVIRONMENTAL DAMAGE, REGULATORY PENALTIES, OR CLAIMS ARISING FROM ALARM FAILURE, DELAYED OR MISSED NOTIFICATION, RELAY CONTROL ACTIONS, ENVIRONMENTAL RELEASE, OPERATIONAL DOWNTIME, OR ANY FAILURE TO DETECT, TRANSMIT, OR ACT UPON AN ALARM EVENT.

RACO'S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE FEES ACTUALLY PAID BY CUSTOMER TO RACO FOR THE SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THE FOREGOING LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND REGARDLESS OF WHETHER RACO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14. Indemnification

Customer agrees to indemnify, defend, and hold harmless RACO, its officers, directors, employees, and agents from and against any claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

(a) Customer's ownership, installation, configuration, operation, or maintenance of equipment or facilities;

(b) Customer's alarm response decisions, procedures, or failure to respond to alarms;

(d) Customer's violation of these Terms;

(e) Claims arising from Customer's failure to implement appropriate safety systems, redundancy, or response procedures independent of the Services;

(f) Claims by Customer's end users, contractors, or other third parties arising from Customer's use of or reliance on the Services;

except, in each case, to the extent such claims arise solely and directly from a defect in RACO's Services or are prohibited by applicable law for public entities.

14.2 RACO's Indemnification Obligations

RACO agrees to defend Customer against any demand, suit, action, or other claim by a third party that the Services, as provided by RACO in unmodified form, misappropriate or infringe the intellectual property rights of such third party, and to indemnify Customer for damages, liabilities, settlements, and costs and expenses (including reasonable attorneys' fees) awarded in connection with or arising out of any such claim. RACO shall have no indemnity obligations to Customer if the alleged infringement arises from (i) modifications to the Services made by Customer or any third party, (ii) Customer's combination of the Services with non-RACO products, services, or systems, or (iii) RACO's compliance with Customer's specifications or instructions. RACO shall be entitled, at its option, (a) to modify the Services to resolve such third-party infringement claims (provided such modifications do not materially degrade the features or performance of the Services), or (b) to terminate Customer's access to the infringing portion of the Services and refund to Customer a pro-rata portion of prepaid fees attributable to the infringing portion, without further liability. The foregoing states the entire liability of RACO, and Customer's exclusive remedy, with respect to actual or alleged violations of third-party intellectual property rights by the Services. RACO's obligations under this Section 14.2 are subject to Section 13 (Limitation of Liability).

14.3 Conditions

The indemnifying party's obligations under this Section 14 are conditioned on (a) the indemnified party providing prompt written notice of the claim and reasonable cooperation, information, and assistance in connection therewith (at the indemnifying party's expense), and (b) the indemnifying party having sole control and authority to defend, settle, or compromise such claim. The indemnified party may participate in the defense at its sole cost and expense. The indemnifying party will not enter into any settlement that adversely affects the indemnified party's rights or interests without its prior written approval, not to be unreasonably withheld.

15. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles, subject to applicable public-entity constraints.

16. Dispute Resolution

16.1 Binding Arbitration

Except as provided in Section 16.3, any dispute, claim, or controversy arising out of or relating to these Terms, including the breach, termination, enforcement, interpretation, or validity thereof, shall be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules then in effect. The arbitration shall be conducted in Alameda County, California, before a single arbitrator for claims under one million dollars ($1,000,000) and before a panel of three arbitrators for claims of one million dollars ($1,000,000) or greater. The arbitrator(s) shall have authority to award any remedy available in a court of law, subject to the limitations set forth in these Terms. Judgment on the award may be entered in any court of competent jurisdiction.

16.2 Class Action Waiver

Each party agrees that any arbitration or proceeding shall be conducted solely on an individual basis and not as a class, collective, or representative action. The arbitrator shall have no authority to consolidate claims of more than one Customer or to preside over any form of representative proceeding.

16.3 Carve-Outs

Notwithstanding Section 16.1, either party may seek (i) injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement or misappropriation of intellectual property or breach of confidentiality obligations, and (ii) collection of undisputed amounts owed. Disputes regarding the scope or enforceability of this arbitration provision shall be decided by the arbitrator, except that the enforceability of the class action waiver in Section 16.2 shall be decided by a court of competent jurisdiction.

16.4 Confidentiality

The existence, content, and outcome of any arbitration shall be kept confidential by the parties and the arbitrator(s), except as required by applicable law, for enforcement of the award, or in connection with judicial proceedings related to the arbitration.

16.5 Fees and Costs

Each party shall bear its own attorneys' fees and costs, except that the arbitrator may award fees and costs to the prevailing party where authorized by applicable law or where a claim or defense is determined to have been frivolous.

16.6 Public Entity Exception

This Section 16 shall not apply to Customers that are public entities where binding pre-dispute arbitration is prohibited by applicable law. For such Customers, disputes shall be resolved in a court of competent jurisdiction, with venue determined in accordance with applicable law.

16.7 Jury Trial Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY HEREBY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVES ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN RESPECT OF ANY DISPUTE ARISING OUT OF, UNDER, OR IN CONNECTION WITH THESE TERMS. THIS JURY TRIAL WAIVER SHALL NOT APPLY TO CUSTOMERS THAT ARE PUBLIC ENTITIES WHERE SUCH WAIVER IS PROHIBITED BY APPLICABLE LAW.

16.8 Survival

This Section 16 shall survive termination or expiration of these Terms.

17. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. If any provision is found to be invalid or unenforceable but would be valid or enforceable if some part of the provision were deleted or modified, the provision shall apply with the minimum modification necessary to make it valid and enforceable.

18. Amendment and Waiver

These Terms may be amended or modified only by a written agreement signed by authorized representatives of both parties. The failure of either party at any time to enforce any provision of these Terms shall not be deemed a waiver of future enforcement of that or any other provision. No waiver of any provision shall constitute a waiver of any other provision (whether or not similar), nor shall such waiver constitute a continuing waiver unless expressly provided therein.

19. Relationship to Hardware Warranty

These Terms govern the Services (software, cloud, alarm notification, and related functionality). Physical hardware is governed by the applicable Hardware Limited Warranty, which is incorporated by reference into applicable order forms.

In the event of a conflict between these Terms and the Hardware Limited Warranty, these Terms shall govern with respect to services, software, alarm notification, and cloud functionality. The Hardware Limited Warranty shall govern with respect to physical hardware defects and workmanship.

Where a Customer claim involves both hardware and service components, the dispute resolution provisions of these Terms (Section 16) shall apply to the service-related aspects of the claim, and the dispute resolution provisions of the Hardware Limited Warranty shall apply to the hardware-related aspects. To the extent the claim cannot reasonably be separated, the dispute resolution provisions of these Terms shall govern.

20. Entire Agreement

These Terms, together with the applicable Hardware Limited Warranty, order forms, and any other agreements expressly referenced herein, constitute the entire agreement between the parties regarding the Services and the subject matter hereof. This agreement cancels and supersedes all prior or contemporaneous oral or written communications, agreements, representations, and warranties relating to its subject matter. To the extent of any conflict between these Terms and an Order Form, these Terms shall control unless the Order Form expressly states that a specific provision is intended to override these Terms and is signed by an authorized representative of RACO.

21. Independent Parties

These Terms do not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties. Neither party shall have any authority to assume any obligation for the other party, or to commit the other party in any way.

22. Notices

All notices under these Terms shall be in writing and shall be sufficiently given if delivered in person, by courier or similar receipted delivery, by email delivery, or, if mailed, postage prepaid, by certified mail, return receipt requested, to (i) Customer at the contact address or email address set forth on the applicable Order Form or (ii) RACO Manufacturing and Engineering, at the address published on RACO's website, or to such other address as either party, by notice to the other, may designate from time to time.

23. Government End Users

To the extent applicable, the software contained in Devices and the Services are "commercial computer software" and any associated documentation is "commercial computer software documentation," pursuant to DFAR Section 227.7202 and FAR Section 12.212. Any use, modification, reproduction, release, performance, display, or disclosure of such software (or associated documentation and technical data) by or for the U.S. Government will be governed solely by the terms of these Terms and the applicable Hardware Limited Warranty.

24. Distributor and Reseller Flow-Down

If Customer resells, distributes, or otherwise provides the Services or Devices to third parties, Customer shall include in its agreements with such third parties provisions that are consistent in all material respects with the Required Flow-Down Terms identified in Schedule A. Customer shall ensure that such agreements are enforceable and that its end users are contractually bound by such terms. RACO's obligations under these Terms run to Customer only and do not extend to Customer's end users or downstream purchasers unless expressly agreed in writing.

EXHIBITS

Exhibit A — Acceptable Use Policy

Customer agrees not to use the Services in any manner that:

Relies on the Services as a life-safety or emergency response system
Uses the Services as the sole control or automation system
Bypasses safety interlocks, safeguards, or required operator oversight
Introduces unreasonable operational risk through configuration or misuse
Engages in hostile, malicious, or unauthorized network activity

RACO may suspend, restrict, or terminate access upon becoming aware of violations of this policy.

Exhibit B — Alarm Disclaimer

Alarm System Limitations

The RACO Monitoring Center provides alarm notifications on a best-effort basis only.

Alarm detection, transmission, and delivery depend on factors outside of RACO's control, including power availability, network connectivity, cellular carriers, satellite network operators, internet services, and third-party systems.

RACO does not guarantee that alarms will be detected, transmitted, delivered, acknowledged, or acted upon in time to prevent damage, injury, environmental impact, or loss.

The Services are not a life-safety or emergency response system and must not be relied upon as such.

Exhibit C — Relay Control Disclaimer

Certain RACO devices and Services allow remote relay control, including manual, scheduled, or logic-based operation.

Relay control commands are executed on a best-effort basis only. RACO does not guarantee that a relay command will be received, executed correctly, or executed within a specific time.

Relay operation may fail due to power loss, network issues, device faults, wiring conditions, PLC behavior, or external equipment state.

Remote relay control must not be used as the sole or primary means of controlling safety-critical or mission-critical equipment.

Exhibit D — Service Availability Statement

RACO targets commercially reasonable availability of the Services, excluding scheduled maintenance, emergency maintenance, third-party outages, and force majeure events.

Availability targets are informational only and do not constitute a service level agreement (SLA).

RACO does not guarantee alarm processing time, notification delivery time, event ordering, or uninterrupted availability.

Schedule A — Required Flow-Down Terms

The following sections (including all subsections) must be included, in substance, in Customer's agreements with end users, downstream purchasers, and other third parties who receive or use the Services or Devices through Customer:

Section	Heading
2	No Public Safety or Emergency Function
4	Acceptable Use and Prohibited Use
5	Alarm Notification Disclaimer
7	Relay Control Disclaimer
9.2	Carrier and Network Limitations
9.3	Satellite Service Limitations
9.4	Network Security
12	Disclaimer of Warranties
13	Limitation of Liability
Exhibit A	Acceptable Use Policy
Exhibit B	Alarm Disclaimer
Exhibit C	Relay Control Disclaimer