AlarmAgent -- CSA -- Importing RTUs into the System

How do you import RTUs into the system?

General Import Info

Each of your RTUs must be imported into your system on the web site before they can be accessed or configured from the web site. This step is only required once for each RTU. In order to import an RTU, you will need the Import ID, which is a pair of words supplied by RACO, unique to each RTU.

If your RTUs were ordered with a request that service not be activated at the time of shipment (delayed activation), you will need to contact RACO Customer Service (1-800-449-4539) between 8:00 and 4:30 PST weekdays in order to have your RTUs account activated and to be given the Import ID words for your RTU. At that time, you must be able to provide the RTU serial number (or corresponding H-number).

Also, the RTU must be turned on with at least four bars lit on its signal strength bar graph indicator for this process to be executed.

What Importing Means

Importing associates a given RTU with your company, and thus allows you to access it, configure it and receive reports from it. It also initiates the active period of your service plan. Importing the RTU also activates the web sites Watchdog feature. This means that if you import an RTU which is presently turned off (or doesnt have adequate signal strength), then eventually nuisance Watchdog (missing scheduled report) alarm notifications will be generated, because the web site will expect to get scheduled reports from the RTU. 

Note: If the company operating the AlarmAgent system changes, contact Raco Customer Service to arrange for the associated RTUs to be re-assigned to the new operating company.

OFF LINE Status:

To prevent this from occurring, if you cannot arrange for the RTU to be turned on or have adequate signal strength at the time it is imported, you need to Disable Watchdog at the web site.

To Disable Watchdog alarms,

  • under the User tab select View RTU Status,
  • then select the RTU and click on the View Status button.
  • The resulting RTU Status page includes a button "Disable Watchdog". Click on the button to disable. Click on the checkbox if you would like the watchdog alarms to be enabled automatically whenever the system receives any communication from the RTU.

To Import an RTU

  • Select the Administrator (CSA) tab.
  • Select Manage RTUs tab. (If your RTUs appear on the Manage RTUs page, they have already been imported, and you may skip this step.)
  • At the bottom of the Manage RTUs page, enter the RTU Import ID word pair (provided by RACO) into the RTU Import ID text entry area.
  • Entries are case-sensitive.
  • Click on the Import RTU button.
  • The RTU will now appear in the list of RTUs in the upper area of the Manage RTUs page.

If this does not occur, it probably means that you have not accurately entered the Import ID words. Repeat this import process for all RTUs which you are ready to begin using.

Naming Your RTUs

At this point, you should enter your own descriptive name for each RTU. This descriptive name (such as South Main Street Station) will become part of all alarm notifications, as well as appearing in the various online screens. There is no need to refer to the name of your company in these RTU Names, because there is a separate place, described below, to enter the name of your company, which will be included in all notification messages.

The RTU H Number (beginning with the letter H) appearing on the screen next to the name field is the same number that appears on the RTUs shipping container as well as on the RTU itself. This allows you to know which individual RTU you are naming.

Next to the RTU Serial Number is the PCB Serial Number which begins with an AC. This is the number appearing on a bar-code label on the RTU circuit board. This provides an alternative means of identifying the specific RTU which you are naming.

After your text entries are complete, click on the “Save RTU Names” button.