AlarmAgent -- CSA -- Role of Customer System Administrators

What is a CSA and what is the role of the CSA?

The CSA is the "Customer System Administrator." The primary elements of responsibility in the role of a CSA are as follows:

Under Manage Users, you will need to enter a list of all users who are to access the system or receive alarm notifications, along with related contact information and passwords. As part of this, you should assign CSA status to at least one additional user beside yourself. You will also generally establish Notification Groups (selected users who are to receive alarm notifications for various specific alarm conditions) as well as a specific Notification Sequence for each such group.

Under System Wide Settings, you will need to enter several configuration choices which implement a flexible choice of settings applicable to your entire system of RTUs, in order to optimize the operational details of AlarmAgent.comTM to meet your systems specific monitoring needs.

Under Manage RTUs, you will need to initially import each RTU into your system. This step is necessary only once for each RTU. Once a given RTU has been imported, you will need to select (or confirm) an Application Template and a Service Level for the RTU.

You then will need to configure specific RTU settings under:

- Configure RTU (alarm trip delays, Relay output states, daily report times, etc.)
- Configure Alarms (alarm criteria and notification messages for each RTU channel)
- Configure Reports (to optimize the various reports for your needs)
- Configure Scaling (for scaling the reported values of optional analog inputs)

Finally, you will need to train the users in your system as to how to use AlarmAgent.comTM, including how to receive and acknowledge alarm notifications. You will also need to provide each user with a filled-out Personal Information Card which lists the System Access Code for your overall system, individual user Web Site passwords and Web Site Login names, and (optionally) individual user PINs for security and audit trail purposes.

RACOs Customer Service staff stand ready to assist with any issues that may arise in your fulfilling of these responsibilities as an AlarmAgent.comTM CSA. In the following, System Wide Settings and User data are presented first, because these categories of information can be entered prior to your having information on specific RTUs. After that, information on RTU-specific configuration items is presented, which can be dealt with only after a given RTU has been imported.