What are the roles of the installer, operator, CSA, and FSA?

What are the roles of the installer, operator, CSA, and FSA?


The installer is responsible for physically installing the AlarmAgent RTU. This includes:

  • Mounting the unit
  • Mounting and wiring the antenna, if separate
  • Connecting power source
  • Connecting the battery  
  • Connecting channel inputs
  • Setting the template
  • Providing the import code to the CSA and verifying the RTU is imported into the system
  • After verifying with the CSA that a Test Call Number has been entered then verify the test call feature is working
  • Testing channel inputs and criteria
  • Complete the Monitored Condition report and provide to CSA 

User or Operator

  • Users receive alarm notifications via voice calls, emails, SMS and pagers. They acknowledge alarms via any combination of land lines, cell phones, emails, or the web site.
  • Users or Operators are typically responsible for taking corrective action to clear the alarm(s). 
  • Users can also view numerous reports and review status or performance of monitored equipment. 

CSA (Customer Service Administrator)

  • Maintains a list of all users who are to access the system or receive alarm notifications, along with related contact information and passwords. Assign CSA status to at least one additional user beside yourself.
  • Designates a Financial System Administrator (FSA). This is the person who will establish and renew service contracts.
  • Establishes Notification Groups (selected users who are to receive alarm notifications for various specific alarm conditions) as well as a specific Notification Sequence for each such group.
  • Under System Wide Settings,  enters several configuration choices which implement a flexible choice of settings applicable to the system of RTUs, in order to optimize the operational details of AlarmAgent.com to meet the system�s specific monitoring needs.
  • Under Manage RTUs,  imports each RTU into the system, selects (or confirms) an Application Template and a Service Level for the RTU.  These steps are necessary only once for each RTU.
  • Configure RTU (alarm trip delays, Relay output states, daily report times, etc.)
  • Configure Alarms (alarm criteria and notification messages for each RTU channel)
  • Configure Reports (to optimize the various reports for your needs)
  • Configure Scaling (for scaling the reported values of optional analog inputs)
  • CSAs trains the users on the system as to how to use AlarmAgent.com, including how to receive and acknowledge alarm notifications.

CSAs will also need to provide each user with a filled-out Personal Information Card which lists the System Access Code for the overall system, individual user Web Site passwords and Web Site Login names, and (optionally) individual user PINs for security and audit trail purposes.

RACO�s Customer Service staff stands ready to assist with any issues that may arise in the fulfillment of these responsibilities.

FSA (Financial System Administrator)

The FSA is the person within the organization who will be the point of contact for establishing service and payment arrangements. This is the person with the authority to approve service contracts. If you have any questions about designating an FSA, please contact the RACO Sales Department.

The FSA will be alerted when service is ready to expire for a particular RTU. It is important to note that individual RTUs may have different contract renewal dates. RTUs may have been purchased and installed at different times. In companies with multiple RTUs, it i