What are the costs and return policy on repairs?
If any RACO product should require repair or replacement, please contact a Customer Service Representative using our toll-free number (1-800-449-4539). Make sure that you have the model and, serial number of the unit when you call. They will be able to determine whether a field parts replacement will most easily solve the problem or whether a unit must be returned to the factory for repair. If a unit must be returned, they will provide you with a Return Material Authorization Number as well as a confirmation of warranty status and an estimate of the repair time required.
Units requiring factory repair should be returned securely packaged, insured and. freight prepaid. You should also include the unit's serial number (if you are returning only a part), and a detailed description of the problem you are experiencing. The customer understands that by sending the unit to RACO for repair they are authorizing RACO to perform repairs up to the Minimum Repair Cost.