WATER UTILITIES

Know the moment a pump fails, a tank runs low, or chlorine drifts out of range

RACO puts continuous monitoring on the booster stations, wells, reservoirs, and PRV vaults you used to just drive past. One alert reaches the right person before a customer or a regulator does.

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Booster and well pumps

Run status, fail contacts, run-time totalizing, and lead or lag control off the relay outputs.

Chlorine residual

Trend the 4-20 mA analyzer signal and alarm on Hi and Lo limits so you catch drift before it becomes a violation.

Tanks and reservoirs

High and low level with overflow alarming and wire-fault detection on the analog loop.

PRV vaults and pressure

Pressure and flow on 4-20 mA, with high and low thresholds and trip delays to ignore normal swings.

Power and intrusion

Utility power loss, generator run status, and door or hatch intrusion at remote vaults.

Source water alerts

Turbidity, level, and pump status at the source, with escalation when a reading crosses the line.

1. Mount and wire

Install the Gen2 in your panel and land your field signals on the spring-clamp terminals: floats, transducers, flow meters, pump status.

2. Cloud configuration

Register the device in the RACO Monitoring Center, then set channels, alarm thresholds, and your notification and escalation groups from any browser.

3. Get alerted

Receive voice, text, or email alerts with escalation. Cellular delivers first; satellite steps in if a cellular alarm isn't confirmed within 2 minutes.

Applications

Built for the sites where downtime costs the most

The Verbatim Gen2 is purpose-fit for unmanned, dispersed infrastructure across water, wastewater, and industrial operations.

Booster pump stations

High wet-well or discharge pressure, pump fail, and run-time, with relay control for lead or lag pumps.

Pump status · 4-20 mA pressure · power loss

Wells & groundwater sites

Level, pump run-time, and power-loss at sites with no IT or landline. Cellular plus the optional solar package fits off-grid locations.

4-20 mA level · pulse run-time · digital power-loss

Storage tanks & reservoirs

High and low level with overflow alarming and wire-fault detection on the analog loop.

4-20 mA level (Hi/HiHi/Lo/LoLo) · digital overflow float

PRV vaults

Pressure on both sides, flow, and intrusion, all reported without a trip to a locked vault.

4-20 mA pressure · flow · intrusion

Integrated solution

Managed in the RACO Monitoring Center.

Every Verbatim Gen2 is integrated with the RACO Monitoring Center out of the box. Configure devices, define alarms, route notifications, and review your event history from any browser, no software to install.

Register devices and assign them to sites
Configure channels, thresholds, and notification groups
Acknowledge alarms and review timestamped event logs
Remote arm and disarm for maintenance windows
1 year of data history included, with 3 and 5 year add-ons

Explore the RMC

How does RACO help with LCRI and SDWA reporting?

The RACO Monitoring Center keeps a timestamped log of every alarm, acknowledgment, and return-to-normal. That record supports your reporting, and continuous chlorine and source-water alarming helps you act before a reading becomes a reportable event. RACO does not certify compliance; it gives you the data and alerts to stay ahead of it.

Does it require network or IT configuration?

Not for standard deployments. There is no LAN access, no user IP configuration, and no inbound ports. Optional PLC and industrial-protocol integration (EtherNet/IP, Modbus TCP) is planned for a future release.

Is the Verbatim Gen2 a traditional SCADA system?

No. Its better!

It is a dedicated monitoring and alarm-notification device that supplements your existing operational systems. If you want remote monitoring, basic process control, or intuitive visualization, but you don't want all the cost, time, and complexity of a SCADA system, you'll love it. If you want sub-second PID loops and demanding ladder logic, you should consider a more traditional SCADA system.

Does it guarantee alarm delivery?

No. Notifications are best-effort and depend on factors outside RACO's control, including carrier networks and site conditions. The cellular-plus-satellite design adds a second delivery path, but you should keep local safeguards and response procedures in place.

What happens if connectivity is lost?

The device keeps monitoring inputs and running alarm logic locally, and it queues events to send when connectivity returns. It also includes a connectivity-loss alert so you know if a device stops checking in.

Which cellular carrier does it use?

A multi-carrier embedded SIM selects the best available network automatically (carriers such as AT&T, Verizon, Rogers, and Bell, by location and signal). No carrier setup is required at install.

Is the satellite the same as Starlink?

No. The Gen2 uses low-bandwidth satellite messaging on the Skylo network to transmit alarm and telemetry data. It is not broadband internet and does not require a dish or router.

Delivering legendary service

Backed by real people who know this market

RACO has manufactured industrial monitoring equipment in the United States for decades. When you call, you reach a technician, not a queue.

Live Help for Life

Free live chat with trained RACO technicians during business hours, plus a toll-free line at (800) 722-6999. Onboarding and regular refresher training at no cost.

Always-on resources

A 24/7 web support center with documentation, wiring diagrams, commissioning checklists, and FAQs, optimized for desktop and mobile.

Built to last

A 24-month hardware warranty, signed over-the-air firmware updates, and a watchdog that recovers from faults without a site visit.