RACO Monitoring Center
Your whole remote operation in one place.
The RACO Monitoring Center is the cloud platform for managing your RACO devices: configure alarms, route voice, text, and email notifications, and review every event from anywhere. No SCADA build-out, no software to install.
RMC
The management layer for your field devices.
What the RMC is
- The cloud app for configuring your RACO devices and sites
- Where you set channels, alarm thresholds, and notification groups
- A central, timestamped log of every alarm and acknowledgment
- Accessible from any browser, on desktop or mobile
What the RMC is not
- A SCADA or process-control system
- A life-safety or emergency-response system
- A guarantee of notification delivery (delivery is best-effort)
- A replacement for local safeguards and response procedures
Capabilities
Everything you need to run a fleet of remote sites.
Set it up once, manage it from anywhere, and let the platform keep the record.
Device & site management
Channel & alarm setup
Configure digital and analog channels, set Hi/HiHi/Lo/LoLo thresholds, trip delays, and two-point analog scaling in engineering units.
Notification routing
Acknowledgment & event log
Device health monitoring
A built-in connectivity-loss channel watches each device's scheduled check-in, so you know if one stops reporting.
Out of the box configuration
Replace with a short paragraph describing the capability or feature.
Remote & scheduled arm/disarm
Suppress nuisance alarms during maintenance windows, on demand or on a schedule, without a trip to the site.
Security
Easy to implement
From device to dashboard in three steps.
No IT project, no on-premise servers, no inbound ports to open.
1. Register your device
Add the device to your account and assign it to a site. It comes pre-provisioned for connectivity.
2. Configure alarms & contacts
Define channels, thresholds, and trip delays, then build the notification and escalation groups for your team.
3. Monitor from anywhere
Watch live status, receive alerts, acknowledge events, and pull reports from any browser, any time.
Applications
Reach the right person, the right way, in the right order.
Build notification groups that match how your team actually responds, and let the platform escalate until someone acknowledges.
- Voice, SMS, and email, set per contact
- Sequential or simultaneous (blast) delivery
- Configurable delay between sequential contacts
- Automatic escalation if no one acknowledges
- Return-to-normal alerts with an independent delay
Integrated solution
Pairs with the Verbatim Gen2 out of the box.
Every Verbatim Gen2 RTU ships pre-provisioned to connect to the RACO Monitoring Center. Power it on, register it, and your channels and alarms are ready to configure in minutess
Questions? We've got answers
FAQ
Where does alarm logic actually run?
On the device. Each RTU evaluates alarm conditions locally and independently. The Monitoring Center handles logging, notification routing, acknowledgment, and escalation.
Do I need to install software?
No. The RACO Monitoring Center is a web application that runs in any modern browser on desktop or mobile.
What devices does it work with?
The RACO Monitoring Center manages the Verbatim Gen2 RTU out of the box. It also works with existing AlarmAgent RTUs. Planned PLC and industrial-protocol integration (EtherNet/IP, Modbus TCP) is on the roadmap for a future release.
Delivering legendary service
Backed by real people who know this market
RACO has manufactured industrial monitoring equipment in the United States for decades. When you call, you reach a technician, not a queue.
Live Help for Life
Free live chat with trained RACO technicians during business hours, plus a toll-free line at (800) 722-6999. Onboarding and regular refresher training at no cost.
Always-on resources
A 24/7 web support center with documentation, wiring diagrams, commissioning checklists, and FAQs, optimized for desktop and mobile.
Built to last
A 24-month hardware warranty, signed over-the-air firmware updates, and a watchdog that recovers from faults without a site visit.
Don't be shy
Talk to a RACO expert
Tell us about your sites and a real person will help you scope the right setup. No SCADA project required.
Documentation
Brochures
Verbatim Automatic Dialing Remote Monitoring System - PDF Download
Specifications
Dialer Specifications - Verbatim Model DSP - PDF Download
Dialer Specifications - Verbatim Model DSP - DOC Download
Owner's Manual
Verbatim Owner's Manual - PDF Download
Verbatim Quick Start Guide - PDF Download
Verbatim Common Questions - PDF Download
Submittals
Verbatim Autodialer Submittals - PDF Download
Mechanical and Electrical
CAD Drawings
Verbatim with No Options - PDF Download
Verbatim with NEMA 4x Enclosure - PDF Download
Verbatim with Cellularm Option - PDF Download
Options
Digital Input Monitoring Option - PDF Download
Analog Signal Input Monitoring Option - PDF Download
Application Bulletins
Dallas Aquarium Increases Animal Protection - PDF Download
New England Small water system implements 24-hour monitoring - PDF Download
Closed-Loop Control System for Remote Facilities - PDF Download
Chemical Distributors Monitor Customer Inventory Levels with RACO Verbatim Systems - PDF Download
RACO Central Watchdog System Automatically Verifies Phone Line and Autodialer Operation - PDF Download
National Energy Group Application Presentation - PDF Download
South Carolina Sewer Group is Streamlining for Success - PDF Download