Product End of Life Policy

Having been in business for 75 years, here at RACO we strive to provide cutting-edge remote monitoring equipment and systems that empower your operations. As part of our commitment to transparency and customer satisfaction, we want to keep you informed about our product lifecycle management practices, specifically our End of Life (EOL) Policy.

Our Product Phases:

1. Active:

• Thriving products actively manufactured, sold, and supported.
• Regular updates, maintenance, and robust customer support.

2. End of Sale (EOS):

• We announce the discontinuation of a product.
• A window is provided for the last orders.

3. End of Manufacturing (EOM):

• Production ceases, but worry not - we ensure spare parts availability.
• Warranty repairs are still valid.

4. End of Support (EOSU):

• Customer support continues with a focus on essential services, as possible.
• No guarantee that parts can be provided or repairs can be completed.
• Critical security updates are provided.

5. End of Life (EOL):

• Official discontinuation of the product.
• No further manufacturing, sales, or support services.

What This Means for You:

• Communication is Key: We keep you in the loop at every phase transition.
• Spare Parts Assurance: We commit to maintaining spare parts availability for a specified duration.
• Environmental Responsibility: We ensure compliance with environmental regulations during disposal and encourage responsible recycling.

Customer Support:

• Continuous Assistance: Even during the EOSU phase, we are here for you.
• Migration Support: Need to upgrade? We're ready to help you seamlessly transition to newer products or technologies.

Your Access to Information:

• Documented for Posterity: Our product documentation is archived for your reference.
• Historical Resources: Access to past documentation and support resources to aid your ongoing operations.

Our Commitment:

 We encourage you to reach out if you have any questions or concerns. RACO is dedicated to your success, and this EOL policy is designed to ensure a smooth transition as technology evolves.

Current Product Status: