Key takeaways
- An alarm that says where and what saves a trip to the panel and a wasted call-out.
- A Verbatim Gateway works alongside a PLC: the controller reads the sensors and the dialer makes the calls.
The challenge
Every alarm meant a trip to the panel
Alarms told the supervisor something was wrong but not where. He had to visit the main panel and then send crews, often for faults that had already cleared.
The solution
A dialer that reads the PLC
Remote sensors feed an SLC-500 controller, which interprets the alarm data and passes it to the Verbatim Gateway. It dials 16 numbers in order, and staff can check status and change set points by phone.
The results
Faster, better-informed response
Within a year, crews responded more efficiently and the authority eliminated an average of six overtime maintenance trips a week.
